FAQ
Frequently Asked Questions about Ordering, Payment, and Delivery
Find here answers to the most common questions about your orders, payment methods, delivery in Belgium and Europe, as well as returns and product authenticity.
Secure Payment Methods
At Cosmod, you can securely pay for your purchases using Bancontact, Visa, Mastercard, and PayPal. All transactions are protected by advanced security protocols ensuring your data privacy.
Delivery in Belgium and Europe
We deliver your orders in Belgium and most European countries. Delivery times typically range from 2 to 5 business days. You will receive a tracking number to monitor your package in real time.
Returns and Product Authenticity
At Cosmod, we guarantee the authenticity of all our products. If you are not completely satisfied, you may return your order within 14 days of receipt in accordance with our return policy.
Guest Checkout or Account Creation
You can place an order at Cosmod without creating an account by using the guest checkout option. However, creating an account allows you to more easily track your orders and benefit from a personalized order history.