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Privacy Policy

Protecting Your Personal Data at Cosmod

At Cosmod, we place great importance on the privacy of your personal data. This policy explains how FELIKS INVEST SRL collects, uses, and protects your information in accordance with the GDPR.

This privacy statement was last updated on November 1, 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://cosmod.be. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

  • we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
  • we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
  • we first request your explicit consent to process your personal data in cases requiring your consent;
  • we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

  • An email address
  • A telephone number
  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.2 Payments

For this purpose we use the following data:

  • An email address
  • A first and last name
  • IP Address
  • A telephone number
  • A home or other physical address, including street name and name of a city or town

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data until the service is terminated.

1.3 Registering an account

For this purpose we use the following data:

  • An email address
  • A first and last name
  • Account name or alias

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We determine the retention period according to fixed objective criteria: Les données du compte sont conservées pour fournir l’accès au compte et gérer la relation client tant que le compte reste ouvert. Aucune suppression automatique des comptes inactifs n’est actuellement configurée. Les demandes de suppression sont examinées séparément : les données nécessaires aux commandes, aux obligations légales ou au règlement d’un litige peuvent être conservées pour ces finalités distinctes.

1.4 Newsletters

For this purpose we use the following data:

  • An email address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: L’adresse e-mail est utilisée pour les offres et nouveautés uniquement tant que l’option Notifications COSMOD est activée. Lorsqu’elle est désactivée depuis le compte ou le lien du message, les envois promotionnels cessent. L’état de cette préférence, la date de modification et son origine sont conservés pour respecter ce choix. La désactivation ne supprime pas le compte ni les données nécessaires aux commandes ou aux obligations légales.

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

  • An email address
  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data until the service is terminated.

1.6 To be able to comply with legal obligations

For this purpose we use the following data:

  • A first and last name
  • An email address
  • A telephone number
  • A home or other physical address, including street name and name of a city or town

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

We determine the retention period according to fixed objective criteria: Les pièces comptables, fiscales et les données de commande nécessaires sont conservées pendant la durée imposée par la législation applicable au document concerné. Une demande de suppression de compte ne supprime pas les pièces dont la conservation reste obligatoire. WooCommerce n’applique actuellement aucune anonymisation automatique des commandes après une durée fixe ; les demandes et les obligations de conservation sont examinées séparément.

1.7 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

  • Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
  • IP Address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We retain this data until the service is terminated.

1.8 Deliveries

For this purpose we use the following data:

  • A first and last name
  • A home or other physical address, including street name and name of a city or town
  • An email address
  • A telephone number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data until the service is terminated.

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: Nouveau processeur
Country: France
Purpose: Hébergement du site COSMOD, de sa base de données et des services de l’application mobile.
Name: Nouveau processeur
Country: Pays-Bas
Purpose: Création des étiquettes d’expédition et gestion de la livraison et du suivi des commandes COSMOD.
Name: Mollie B.V. — prestataire de paiement, responsable de traitement indépendant
Country: Pays-Bas
Purpose: Traitement des paiements des commandes COSMOD, y compris PayPal via Mollie, et gestion des remboursements. Mollie traite les données de paiement conformément à sa propre politique de confidentialité : https://www.mollie.com/legal/privacy.
Name: Brevo (Sendinblue SAS)
Country: France
Purpose: Acheminement des e-mails COSMOD via Post SMTP, notamment les confirmations de commande, les messages de compte et les communications autorisées.

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data Processing Agreement with Google.

Google may not use the data for any other Google services.

The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

  • You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
  • Right of access: You have the right to access your personal data that is known to us.
  • Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
  • If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
  • Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
  • Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

FELIKS INVEST
Rue de la Sympathie 10, 1070 Bruxelles
Belgium
Website: https://cosmod.be
Email: info@ex.comcosmod.be
Phone number: +322 318 27 39

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

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Annex

WooCommerce

Nous collectons des informations lors de la validation de commande sur notre boutique.

Ce que nous collectons et stockons

Pendant votre visite du site, nous suivons :

  • Produits que vous avez vus : permet par exemple d’afficher des produits que vous avez récemment consultés
  • Localisation, adresse IP et type de navigateur : nous les utilisons pour l‘estimation des taxes et frais de port
  • Adresse de livraison : nous vous demanderons de la saisir pour estimer les frais d’expédition avant que vous passiez commande, et pour vous envoyer la commande !

Nous utilisons des cookies pour suivre les contenus du panier pendant que vous naviguez sur notre site.

Note : vous pouvez détailler votre politique de cookies, et faire un lien vers cette section à partir d’ici.

Quand vous achetez sur notre site web, nous vous demanderons de fournir des informations incluant votre nom, adresse de facturation, adresse de livraison, e-mail, numéro de téléphone, données de paiement / carte bancaire et éventuellement les données du compte tel que l’identifiant et le mot de passe. Ces informations seront utilisées pour :

  • Envoie de l’information à propos de votre compte et commande
  • Répondre aux demandes, incluant les remboursements et plaintes
  • Traitement des paiements et prévention de la fraude
  • Configurez votre compte pour notre boutique
  • Se conformer avec toute obligation légale, telle que le calcul des taxes
  • Améliorer les offres de notre boutique
  • Vous envoyer des messages marketing, si vous choisissez d’en recevoir

Si vous créez un compte, nous stockons votre nom, adresse, e-mail, et numéro de téléphone, qui sera utilisé pour préremplir la validation de commande pour les prochaines commandes.

Invoices and supporting records required for tax and accounting obligations are retained for the applicable statutory period, generally ten years for records covered by Belgian tax rules. This obligation concerns the information necessary for those records and does not determine retention of all account or newsletter data. Other data is retained according to its purpose and the periods stated in this policy.

Nous stockons aussi les commentaires ou avis, si vous choisissez d’en envoyer.

Qui de notre équipe a accès aux données

Les membres de notre équipe ont accès aux informations que vous nous fournissez. Par exemple, les administrateurs et gérants de boutique ont accès :

  • Information de commande tel que ce qui a été acheté, quand et où cela doit être envoyé, et
  • Information client tel que votre nom, e-mail et informations de facturation et livraison.

Notre équipe a accès à ces informations pour traîter les commandes, effectuer les remboursements et vous aider.

Ce que nous partageons avec d’autres

Nous partageons des données avec des tiers qui nous aident à gérer nos commandes et services de la boutique; par exemple --

Paiements

Nous acceptons les paiements par PayPal. Lors du traitement des paiements, certains données seront transmises à PayPal, incluant l’information obligatoires à l’exécution du paiement, tel que le montant total ou les informations de facturation.

Veuillez lire la politique de confidentialité de PayPal pour plus de détails.

COSMOD wishlist

The identifiers of products added to your wishlist are saved in your browser’s local storage to retrieve and display your selection. Your browser sends the necessary identifiers to the website when it loads the selected product information. You can remove products from the list or clear this data in your browser settings.

Using the wishlist does not constitute consent to receive advertising emails. Marketing communications are handled separately under the Newsletters section of this policy.